Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100266 Scottish Prison Service unescorted leave Not upheld, recommendations February 2012
201100360 Greater Glasgow and Clyde NHS Board appointments/admissions (delay, cancellation, waiting lists) Some upheld, recommendations February 2012
201100404 Fife NHS Board clinical treatment / diagnosis Some upheld, no recommendations February 2012
201100440 The City of Edinburgh Council parking Not upheld, recommendations February 2012
201100552 Edinburgh Napier University policy/administration Some upheld, recommendations February 2012
201100691 A Medical Practice, Greater Glasgow and Clyde NHS Board clinical treatment/diagnosis Some upheld, recommendations February 2012
201100718 Lothian NHS Board clinical treatment; diagnosis Upheld, action taken by body to remedy, no recommendations February 2012
201100810 NHS 24 policy/administration Some upheld, recommendations February 2012
201100825 Tayside NHS Board nurses / nursing care Some upheld, recommendations February 2012
201100862 Adam Smith College policy/administration Upheld, recommendations February 2012