Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100875 Scottish Ambulance Service clinical treatment; diagnosis Upheld, recommendations February 2012
201100922 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Not upheld, no recommendations February 2012
201100927 Scottish Borders Council handling of application (complaints by opponents) Not upheld, no recommendations February 2012
201101055 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Not upheld, no recommendations February 2012
201101060 A Medical Practice, Tayside NHS Board clinical treatment; diagnosis Not upheld, no recommendations February 2012
201101166 Crown Office and Procurator Fiscal Service policy/administration Not upheld, no recommendations February 2012
201101279 The Golden Jubilee National Hospital clinical treatment; diagnosis Some upheld, recommendations February 2012
201101324 Scottish Prison Service sentence planning Upheld, recommendations February 2012
201101398 Forth Valley NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations February 2012
201101586 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2012