Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102008 | The Highland Council | claims for damage, injury, loss | Not upheld, no recommendations | February 2012 |
| 201102078 | Scottish Prison Service | bullying/victimisation | Not upheld, no recommendations | February 2012 |
| 201102095 | East Lothian Council | complaints handling | Upheld, action taken by body to remedy, no recommendations | February 2012 |
| 201102138 | Scottish Qualifications Authority | policy/administration | Not upheld, no recommendations | February 2012 |
| 201102297 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | February 2012 |
| 201102565 | A Medical Practice, Lanarkshire NHS Board | lists | Not upheld, no recommendations | February 2012 |
| 201102599 | Scottish Prison Service | health and safety | Not upheld, no recommendations | February 2012 |
| 201102614 | Dundee City Council | handling of application (complaints by opponents) | Not upheld, no recommendations | February 2012 |
| 201102688 | The City of Edinburgh Council | common repairs to former council houses | Some upheld, recommendations | February 2012 |
| 201102802 | Scottish Prison Service | access to medical care/treatment | Not upheld, no recommendations | February 2012 |