Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201900081 | Fife Council | Child services and family support | Some upheld, recommendations | June 2021 |
| 201900247 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | June 2021 |
| 201901592 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |
| 201901597 | Scottish Borders Council | Child services and family support | Not upheld, no recommendations | June 2021 |
| 201901728 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Record keeping | Some upheld, no recommendations | June 2021 |
| 201901733 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2021 |
| 201904012 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Some upheld, recommendations | June 2021 |
| 201904087 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |
| 201904291 | Fife NHS Board | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | June 2021 |
| 201905072 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | June 2021 |