Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101309 A Medical Practice, Lanarkshire NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations January 2012
201101517 Tayside NHS Board Communication, staff attitude, dignity, confidentiality Upheld, recommendations January 2012
201101695 A Medical Practice, Lothian NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations January 2012
201101922 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Upheld, action taken by body to remedy, no recommendations January 2012
201102183 Strathclyde Partnership for Transport Policy/administration Not upheld, no recommendations January 2012
201102206 Scottish Prison Service Orderly room hearing Not upheld, no recommendations January 2012
201102219 A Dental Practice, Tayside NHS Board Policy/administration Not upheld, no recommendations January 2012
201102318 Scottish Ambulance Service Communication, staff attitude, dignity, confidentiality Upheld, recommendations January 2012
201102356 A Medical Practice, Highland NHS Board Clinical treatment / Diagnosis Upheld, recommendations January 2012
201102482 North Ayrshire Council Handling of application (complaints by opponents) Not upheld, no recommendations January 2012