Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201000660 East Ayrshire Council complaints handling (including social work complaints procedures) Upheld, recommendations December 2011
201003830 Greater Glasgow and Clyde NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations December 2011
201003968 Lanarkshire NHS Board clinical treatment; diagnosis Not upheld, no recommendations December 2011
201003970 Aberdeenshire Council handling of application (complaints by opponents) Not upheld, no recommendations December 2011
201004012 Greater Glasgow and Clyde NHS Board communication, staff attitude, dignity, confidentiality Some upheld, action taken by body to remedy, no recommendations December 2011
201004752 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, recommendations December 2011
201004882 A Medical Practice, Lanarkshire NHS Board clinical treatment; diagnosis Not upheld, no recommendations December 2011
201004949 Stevenson College admissions Not upheld, action taken by body to remedy, no recommendations December 2011
201005072 Lanarkshire NHS Board clinical treatment;diagnosis Upheld, recommendations December 2011
201005382 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations December 2011