Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100663 Fife Council applications, allocations, transfers & exchanges Some upheld, no recommendations December 2011
201100708 Dunedin Canmore Housing Association complaints handling Upheld, action taken by body to remedy, no recommendations December 2011
201100767 Lanarkshire NHS Board policy/administration Some upheld, action taken by body to remedy, no recommendations December 2011
201100772 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, recommendations December 2011
201100796 A Medical Practice, Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations December 2011
201100805 Scottish Prison Service personal property Not upheld, no recommendations December 2011
201100903 A Medical Practice, Fife NHS Board lists Some upheld, recommendations December 2011
201101032 Orkney NHS Board complaints handling Upheld, recommendations December 2011
201101095 A Dental Practice, Highland NHS Board clinical treatment; diagnosis Upheld, recommendations December 2011
201101136 Scottish Prison Service legal correspondence Some upheld, no recommendations December 2011