Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101176 | The City of Edinburgh Council | not upheld, recommendationsadvertisement of proposals: notification and hearing of objections | Not upheld, recommendations | December 2011 |
| 201101182 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | December 2011 |
| 201101260 | South Lanarkshire Council | burial grounds; crematoria | Not upheld, no recommendations | December 2011 |
| 201101336 | Scottish Prison Service | hygiene | Not upheld, no recommendations | December 2011 |
| 201101358 | University of Aberdeen | academic appeal; exam results; degree classification | Upheld, action taken by body to remedy, no recommendations | December 2011 |
| 201101364 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | December 2011 |
| 201101385 | University of Aberdeen | academic appeal; exam results; degree classification | Not upheld, recommendations | December 2011 |
| 201101436 | The City of Edinburgh Council | council tax, complaints handling | Upheld, recommendations | December 2011 |
| 201101464 | Lothian NHS Board - University Hospitals Division | clinical treatment; diagnosis | No decision reached | December 2011 |
| 201101582 | Scottish Prison Service | progression | Not upheld, no recommendations | December 2011 |