Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101605 | Scottish Prison Service | bullying; victimisation | Not upheld, no recommendations | December 2011 |
| 201101725 | Dumfries and Galloway Council | policy/administration | Not upheld, no recommendations | December 2011 |
| 201101966 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | December 2011 |
| 201101996 | Highland NHS Board | clinical treatment;diagnosis | Not upheld, no recommendations | December 2011 |
| 201102084 | Scottish Prison Service | downgrading | Not upheld, no recommendations | December 2011 |
| 201102106 | Borders NHS Board | policy/administration | Not upheld, recommendations | December 2011 |
| 201102136 | Scottish Prison Service | personal property | Not upheld, no recommendations | December 2011 |
| 201102443 | The City of Edinburgh Council | council tax (incl community charge) | Not upheld, no recommendations | December 2011 |
| 201102723 | Dundee City Council | handling of application (complaints by opponents) | Some upheld, action taken by body to remedy, no recommendations | December 2011 |
| 200903212 | The City of Edinburgh Council | Statutory Notices | No decision reached | November 2011 |