Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201000423 Student Awards Agency for Scotland Handling of application Some upheld, recommendations November 2011
201001983 The City of Edinburgh Council Statutory Notices No decision reached November 2011
201002551 Fife Council Applications, allocations, transfers and exchanges Some upheld, recommendations November 2011
201003484 The City of Edinburgh Council Statutory Notices No decision reached November 2011
201003500 The City of Edinburgh Council Statutory Notices No decision reached November 2011
201003701 University of Glasgow Teaching and supervision Not upheld, no recommendations November 2011
201003711 A Dental Practice, Lothian NHS Board Policy/administration Not upheld, recommendations November 2011
201003739 Renfrewshire Council School Transport Not upheld, no recommendations November 2011
201003760 The City of Edinburgh Council Building warrants: Certificates of Completion/habitation Some upheld, recommendations November 2011
201003934 South Ayrshire Council Handling of application (complaints by opponents) Not upheld, no recommendations November 2011