Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004201 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2011
201004315 Scottish Prison Service work (in prison) Not upheld, no recommendations October 2011
201004322 The City of Edinburgh Council acquisition, home loss, disturbance, compulsory purchase and repurchase Not upheld, no recommendations October 2011
201004424 East Dunbartonshire Council maintenance and repair of roads Not upheld, no recommendations October 2011
201004479 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2011
201004517 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations October 2011
201004586 East Lothian Council council tax (incl community charge) Not upheld, no recommendations October 2011
201004587 Fife Council conservation areas; listed buildings; tree preservation orders Not upheld, no recommendations October 2011
201004589 Perth and Kinross Council parking Not upheld, no recommendations October 2011
201004653 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations October 2011