Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004662 East Renfrewshire Council public health and civic government acts - nuisances/problems in/around buildings Not upheld, no recommendations October 2011
201004681 Audit Scotland policy/administration Not upheld, no recommendations October 2011
201004696 Western Isles NHS Board policy/administration Not upheld, no recommendations October 2011
201004712 Highland NHS Board appointments; admissions (delay, cancellation, waiting lists) Upheld, recommendations October 2011
201004794 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations October 2011
201004885 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2011
201004887 West Lothian Council handling of application (complaints by opponents) Not upheld, no recommendations October 2011
201004898 Ardenglen Housing Association Ltd repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations October 2011
201004953 Forth Valley NHS Board clinical treatment; diagnosis Not upheld, action taken by body to remedy, no recommendations October 2011
201004962 Aberdeenshire Council primary school Not upheld, no recommendations October 2011