Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201005068 Scottish Prison Service downgrading Some upheld, action taken by body to remedy, no recommendations October 2011
201005253 South Lanarkshire Council maintenance and repair of roads Not upheld, no recommendations October 2011
201005387 Scottish Prison Service complaints handling Not upheld, no recommendations October 2011
201100064 North Lanarkshire Council political matters; committees; standing orders; requests for information Some upheld, recommendations October 2011
201100152 The City of Edinburgh Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, no recommendations October 2011
201100174 West Lothian Council policy/administration Not upheld, no recommendations October 2011
201100182 Dumfries and Galloway Council handling of application (complaints by opponents) Not upheld, no recommendations October 2011
201100205 The City of Edinburgh Council primary school Some upheld, recommendations October 2011
201100261 A Medical Practice, Highland NHS Board communication; staff attitude; dignity; confidentiality Not upheld, no recommendations October 2011
201100271 Ayrshire and Arran NHS Board communication; staff attitude; dignity; confidentiality Upheld, recommendations October 2011