Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100283 West Lothian Council policy/administration Not upheld, no recommendations October 2011
201100331 Scottish Prison Service progression Not upheld, no recommendations October 2011
201100398 Scottish Qualifications Authority policy/administration Not upheld, no recommendations October 2011
201100421 The Moray Council sales and leases of property including excambions Not upheld, no recommendations October 2011
201100488 Falkirk Council maintenance and repair of roads Not upheld, no recommendations October 2011
201100605 South Lanarkshire Council council tax (incl community charge) Resolved, action taken by body to remedy October 2011
201100723 Renfrewshire Council repairs and maintenance of housing stock (incl dampness and infestations) Upheld, action taken by body to remedy, recommendations October 2011
201100839 Queen Margaret University academic appeal; exam results; degree classification Some upheld, action taken by body to remedy, no recommendations October 2011
201100869 The City of Edinburgh Council complaints handling (including appeals procedures) No decision reached October 2011
201100995 Social Care and Social Work Improvement Scotland (SCSWIS) complaints handling Not upheld, no recommendations October 2011