Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201100996 | Social Care and Social Work Improvement Scotland (SCSWIS) | complaints handling | Not upheld, no recommendations | October 2011 |
| 201101053 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | October 2011 |
| 201101057 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | October 2011 |
| 201101093 | A Dental Practice, Lothian NHS Board | complaints handling | Not upheld, no recommendations | October 2011 |
| 201101389 | A Medical Practice, Fife NHS Board | policy/administration | Not upheld, action taken by body to remedy, no recommendations | October 2011 |
| 201101581 | Scottish Prison Service | other | Not upheld, no recommendations | October 2011 |
| 201000187 | Inverclyde Council | bullying, secondary school | Some upheld, recommendations | September 2011 |
| 201001991 | West Lothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2011 |
| 201002146 | Perth and Kinross Council | handling of application (complaints by opponents) | Some upheld, recommendations | September 2011 |
| 201002431 | West Lothian Council | housing application | Not upheld, no recommendations | September 2011 |