Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201911248 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2021 |
| 202001295 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |
| 202003476 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |
| 202004100 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |
| 202004102 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2021 |
| 202004831 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |
| 202005533 | South Lanarkshire Health and Social Care Partnership | Child services and family support | Not upheld, no recommendations | June 2021 |
| 201709143 | Fife NHS Board | Policy / administration | Some upheld, recommendations | May 2021 |
| 201803946 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201803981 | Scottish Government D-G Learning & Justice | Complaints handling | Upheld, no recommendations | May 2021 |