Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201004133 | Scottish Prison Service | progression | Not upheld, no recommendations | September 2011 |
| 201004208 | Ayrshire and Arran NHS Board | policy/administration | Not upheld, no recommendations | September 2011 |
| 201004316 | South Lanarkshire Council | parking | Not upheld, no recommendations | September 2011 |
| 201004418 | Scottish Prison Service | prison sentence management, progression | Not upheld, action taken by body to remedy, no recommendations | September 2011 |
| 201004650 | East Renfrewshire Council | maintenance and repair of roads | Not upheld, no recommendations | September 2011 |
| 201004665 | Fife Council | policy/administration | Not upheld, no recommendations | September 2011 |
| 201004740 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2011 |
| 201004776 | Scottish Prison Service | visits | Not upheld, recommendations | September 2011 |
| 201004844 | A Medical Practice, Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2011 |
| 201004846 | Fife Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | September 2011 |