Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201003470 | The City of Edinburgh Council | Statutory Notices | Upheld, recommendations | August 2011 |
| 201003485 | Grampian NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | August 2011 |
| 201003502 | Perth and Kinross Council | Handling of application (complaints by opponents) | Some upheld, recommendations | August 2011 |
| 201003593 | A Medical Practice, Ayrshire and Arran NHS Board | Clinical treatment / Diagnosis | Some upheld, recommendations | August 2011 |
| 201003755 | Lothian Valuation Joint Board | Policy/administration | Not upheld, no recommendations | August 2011 |
| 201003787 | West Dunbartonshire Council | Claims for damage, injury, loss | Not upheld, no recommendations | August 2011 |
| 201003821 | Grampian NHS Board | Policy/administration | Some upheld, action taken by body to remedy, no recommendations | August 2011 |
| 201003868 | North Ayrshire Council | Neighbour disputes and anti-social behaviour | Some upheld, recommendations | August 2011 |
| 201003938 | Dalmuir Park Housing Association Ltd | Policy/administration | Not upheld, no recommendations | August 2011 |
| 201004043 | Stirling Council | Policy/administration | Not upheld, no recommendations | August 2011 |