Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201005364 Scottish Prison Service Canteen Not upheld, no recommendations August 2011
201005368 Scottish Prison Service Progression Not upheld, no recommendations August 2011
201005373 Grampian NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations August 2011
201100005 A Medical Practice, Fife NHS Board Clinical treatment / Diagnosis Upheld, action taken by body to remedy, recommendations August 2011
201100059 North Ayrshire Council Handling of application (complaints by opponents) Not upheld, no recommendations August 2011
201100084 Renfrewshire Council Traffic regulation and management Not upheld, action taken by body to remedy, no recommendations August 2011
201100132 Waverley Housing Calculation of rent and/or service charges Not upheld, no recommendations August 2011
201100170 Scottish Prison Service Disciplinary Charges - Orderly Room Proceedings Some upheld, no recommendations August 2011
201100228 Dundee City Council Road authority as developer, road alterations Not upheld, no recommendations August 2011
201100278 Dumfries and Galloway Council Complaints handling Upheld, recommendations August 2011