Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201001541 Borders NHS Board clinical treatment/diagnosis Some upheld, recommendations July 2011
201001569 Highland NHS Board policy/administration Upheld, recommendations July 2011
201001727 Lothian NHS Board - Royal Edinburgh and Associated Services Division Clinical treatment / Diagnosis Some upheld, recommendations July 2011
201002718 Tayside NHS Board Clinical treatment / Diagnosis Not upheld, recommendations July 2011
201002972 Fife Council Maintenance and repair of roads Not upheld, action taken by body to remedy, no recommendations July 2011
201003009 Lothian NHS Board Policy/administration Some upheld, recommendations July 2011
201003260 Argyll and Bute Council Policy/administration Not upheld, no recommendations July 2011
201003272 Glasgow City Council Complaints handling (including appeals procedures) Not upheld, no recommendations July 2011
201003290 Glasgow City Council Road authority as developer, road alterations Not upheld, no recommendations July 2011
201003492 Student Awards Agency for Scotland Failure to provide information Not upheld, no recommendations July 2011