Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201003731 | South Lanarkshire Council | Applications, allocations, transfers and exchanges | Some upheld, recommendations | July 2011 |
| 201003734 | Scottish Prison Service | Behaviour Related Programmes (Including Access To) | Not upheld, no recommendations | July 2011 |
| 201003823 | Scottish Prison Service | Progression | Not upheld, no recommendations | July 2011 |
| 201004020 | Scottish Prison Service | Behaviour Related Programmes (Including Access To) | Not upheld, no recommendations | July 2011 |
| 201004156 | A Medical Practice, Lanarkshire NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | July 2011 |
| 201004256 | The Highland Council | Policy/administration | Not upheld, no recommendations | July 2011 |
| 201004347 | Scottish Court Service | Delay | Not upheld, recommendations | July 2011 |
| 201004458 | Aberdeen City Council | Complaints handling | Not upheld, no recommendations | July 2011 |
| 201004596 | Lanarkshire NHS Board | Communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | July 2011 |
| 201004659 | University of Strathclyde | complaints handling | Upheld, recommendations | July 2011 |