Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100082 Scottish Prison Service Policy/Administration Not upheld, no recommendations July 2011
201000292 University of Aberdeen academic appeal; exam results; degree classification Some upheld, recommendations June 2011
201000434 North Lanarkshire Council development plans; consultation Not upheld, no recommendations June 2011
201000624 Weslo Housing Management neighbour problems Upheld, action taken by body to remedy, recommendations June 2011
201001207 A medical practice, Ayrshire and Arran NHS Board clinical treatment; diagnosis; failure to refer Some upheld, recommendations June 2011
201001943 Lothian NHS Board clinical treatment; diagnosis Not upheld, no recommendations June 2011
201002105 Aberdeen City Council housing; allocations; transfers and exchanges Some upheld, recommendations June 2011
201002171 Greater Glasgow and Clyde NHS Board communication; staff attitude; dignity; confidentiality Not upheld, no recommendations June 2011
201002248 Lothian NHS Board care of the elderly; nutrition; record-keeping; communication Some upheld, recommendations June 2011
201002471 Renfrewshire Council complaints handling; investigation Not upheld, action taken by body to remedy, no recommendations June 2011