Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201002667 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis; consent Some upheld, recommendations June 2011
201002668 Fife Council council tax collection; pursuit of arrears Not upheld, no recommendations June 2011
201002767 NHS 24 clinical treatment; diagnosis; NHS 24 call handling; out-of-hours appointments Not upheld, no recommendations June 2011
201002776 Glasgow City Council education; exclusion from school; complaints handling Upheld, recommendations June 2011
201002777 South Lanarkshire Council handling of planning application; objection; retrospective planning application Not upheld, no recommendations June 2011
201002854 Scottish Prison Service prisoners; property Not upheld, no recommendations June 2011
201002903 The City of Edinburgh Council disabled parking bays; tram works Not upheld, no recommendations June 2011
201003049 Scottish Borders Council education; complaints handling Some upheld, recommendations June 2011
201003054 Highland NHS Board clinical treatment; diagnosis; back injury Not upheld, no recommendations June 2011
201003286 Albyn Housing Society Ltd policy/administration Some upheld, recommendations June 2011