Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004174 Scottish Prison Service prisoner progression Not upheld, no recommendations June 2011
201004313 Dumfries and Galloway Council social work; needs assessment Not upheld, no recommendations June 2011
201004317 West Lothian Council housing; improvements by tenants Not upheld, no recommendations June 2011
201004419 Scottish Prison Service security; control and progression; substance testing Not upheld, no recommendations June 2011
201004451 Greater Glasgow and Clyde NHS Board policy/administration; waiting lists; appointments Resolved, action taken by body to remedy June 2011
201004486 Scottish Prison Service policy/administration; access to information Upheld, recommendations June 2011
201004487 Scottish Prison Service access to behaviour related programmes Not upheld, no recommendations June 2011
201004601 North Lanarkshire Council planning; delay Upheld, action taken by body to remedy, no recommendations June 2011
201004604 The City of Edinburgh Council noise pollution Not upheld, no recommendations June 2011
201004624 Scottish Prison Service orderly room hearing Upheld, action taken by body to remedy, no recommendations June 2011