Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201004643 | Grampian NHS Board | lost property claim | Resolved, action taken by body to remedy | June 2011 |
| 201004809 | Scottish Prison Service | education; classes | Upheld, action taken by body to remedy, no recommendations | June 2011 |
| 201004870 | Scottish Prison Service | communication and records, transfer | Not upheld, no recommendations | June 2011 |
| 201005058 | Scottish Prison Service | prisoner privileges; buying goods | Not upheld, no recommendations | June 2011 |
| 201100008 | South Lanarkshire Council | refuse collection and bins; policy/administration | Not upheld, no recommendations | June 2011 |