Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201908295 | Aberdeen City Council | Improvements and renovation | Some upheld, recommendations | May 2021 |
| 201908351 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201908608 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, no recommendations | May 2021 |
| 201908937 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201909307 | Aberdeen City Council | Secondary School | Not upheld, no recommendations | May 2021 |
| 201909385 | Glasgow City Health and Social Care Partnership | Clinical treatment / Diagnosis | Not upheld, no recommendations | May 2021 |
| 201909391 | Scottish Prison Service | Special escorted leave | Upheld, recommendations | May 2021 |
| 201909475 | Scottish Ambulance Service | Clinical treatment / Diagnosis | Not upheld, no recommendations | May 2021 |
| 201909583 | The Highland Council | Child protection | Upheld, recommendations | May 2021 |
| 201909590 | East Dunbartonshire Council | Secondary School | Not upheld, no recommendations | May 2021 |