Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202002295 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 202002316 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 202003576 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 202004021 | Glasgow City Health and Social Care Partnership | Kinship care | Upheld, recommendations | May 2021 |
| 201707729 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2021 |
| 201804582 | Grampian NHS Board | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | March 2021 |
| 201804898 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | March 2021 |
| 201805660 | Castle Rock Edinvar Housing Association | Neighbour disputes and anti-social behaviour | Not upheld, no recommendations | March 2021 |
| 201806793 | A Medical Practice in the Fife NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2021 |
| 201808494 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | March 2021 |