Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202311785 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | September 2024 |
| 202108769 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | August 2024 |
| 202202759 | North Ayrshire Health and Social Care Partnership | Adult support and protection / adults with incapacity | Upheld, recommendations | August 2024 |
| 202203659 | Borders NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2024 |
| 202204429 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | August 2024 |
| 202205403 | Lanarkshire NHS Board | Nurses / nursing care | Some upheld, recommendations | August 2024 |
| 202205973 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | August 2024 |
| 202205990 | Borders NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2024 |
| 202206649 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2024 |
| 202209504 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2024 |