Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201905584 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2021
201905821 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2021
201906914 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations February 2021
201907203 Scottish Water sewer flooding - internal Not upheld, no recommendations February 2021
201907696 Angus Council child services and family support Not upheld, no recommendations February 2021
201908028 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2021
201908284 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2021
202000338 The Moray Council child services and family support Upheld, recommendations February 2021
202000786 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2021
202001129 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations February 2021