Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202001512 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Not upheld, no recommendations January 2021
202002090 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2021
202002252 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2021
202002479 Perth and Kinross Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations January 2021
202002582 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2021
201803447 Lanarkshire NHS Board Clinical treatment / diagnosis Some upheld, recommendations December 2020
201809611 Live Borders Policy / administration Upheld, recommendations December 2020
201900063 East Lothian Council Repairs and maintenance Upheld, recommendations December 2020
201900317 Lanarkshire NHS Board Clinical treatment / diagnosis Some upheld, recommendations December 2020
201900616 University of Glasgow Special needs - assessment and provision Upheld, recommendations December 2020