Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201904161 Glasgow Life Other Upheld, recommendations December 2020
201905237 Aberdeen City Council Policy / administration Not upheld, no recommendations December 2020
201905289 Forth Valley NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020
201905433 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201905582 Perth and Kinross Council Care in the community Some upheld, recommendations December 2020
201905590 Glasgow City Council Traffic regulation and management Upheld, recommendations December 2020
201905597 Greater Glasgow and Clyde NHS Board - Acute Services Division Nurses / nursing care Not upheld, no recommendations December 2020
201906045 Forth Valley NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020
201906335 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, no recommendations December 2020
201906403 Grampian NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020