Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
202000231 | Comhairle nan Eilean Siar | Primary School | Upheld, recommendations | May 2022 |
202000350 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2022 |
202000373 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
202001643 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Some upheld, no recommendations | May 2022 |
202002047 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
202002493 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2022 |
202002619 | A Dentist in the Forth Valley NHS Board area | Clinical treatment / Diagnosis | Upheld, recommendations | May 2022 |
202002913 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | May 2022 |
202003119 | Fife Council | Child services and family support | Some upheld, recommendations | May 2022 |
202003273 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2022 |