Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202005987 A Medical Practice in the Greater Glasgow and Clyde NHS Board area Lists (incl difficulty registering and removal from lists) Not upheld, no recommendations April 2022
202009052 A Medical Practice in the Ayrshire and Arran NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations April 2022
201907009 Tayside NHS Board Clinical treatment / diagnosis Some upheld, recommendations March 2022
201908605 Glasgow City Health and Social Care Partnership Child services and family support Upheld, recommendations March 2022
201910071 Crown Office and Procurator Fiscal Service Policy / administration Some upheld, recommendations March 2022
201910087 Renfrewshire Council Handling of application (complaints by opponents) Upheld, recommendations March 2022
201910373 Stirling Council Primary School Some upheld, recommendations March 2022
201910514 A Medical Practice in the Lothian NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations March 2022
202000655 Dumfries and Galloway NHS Board Clinical treatment / diagnosis Upheld, recommendations March 2022
202001793 South Lanarkshire Council Secondary School Some upheld, recommendations March 2022