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Case ref:201004890
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Date:September 2011
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Body:Scottish Prison Service
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Sector:Prisons
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Outcome:Some upheld, action taken by body to remedy, no recommendations
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Subject:complaints handling, claim form
Summary
Mr C, who is a prisoner, complained that the prison failed to properly handle his property claim form and CP2 complaint form (the route a prisoner uses to complain confidentially to the Governor of the prison) and because of this, they went missing. The prison acknowledged that Mr C's claim form and CP2 complaint appeared to have gone missing and took steps to address the issues. This included fast tracking Mr C's claim form and putting an optional confidential complaint logging system in place for prisoners to use.
Because Mr C's claim form and CP2 complaint went missing we upheld his complaint. However, because of the remedial action already taken by the prison we did not make further recommendations.