New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 201304037

  • Case ref:
    201304037
  • Date:
    March 2014
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government
  • Outcome:
    Resolved, no recommendations
  • Subject:
    statutory notices

Summary

Mr and Ms C were unhappy with the council's handling of their complaints. After we contacted the council about this, the council decided that Mr and Ms C's complaints should be upheld and the second stage of their complaints process repeated. As Mr and Ms C were satisfied with this outcome, we did not take the matter further.

Related reading

Updated: March 13, 2018