New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 201304078

  • Case ref:
    201304078
  • Date:
    March 2014
  • Body:
    Greater Glasgow and Clyde NHS Board
  • Sector:
    Health
  • Outcome:
    No decision reached
  • Subject:
    clinical treatment / diagnosis

Summary

Mr C, who is a prisoner, complained that the NHS health centre at his prison unreasonably discontinued a particular medical prescription of his and prescribed an alternative. However, as he failed to sign and return a consent form which we sent to him and which we needed in order to access his medical records, we were unable to investigate his complaint further.

Updated: March 13, 2018