Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 201806149

  • Case ref:
    201806149
  • Date:
    June 2020
  • Body:
    Dumfries and Galloway Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    policy / administration

Summary

Mr C complained that the council had failed to handle a planning application reasonably. We took independent advice from a planning adviser. We found that, although there had been some minor errors in the information provided by the council to the planning committee, these had not had a material impact on the decisions reached. We found that the council had followed its procedures correctly, and that whilst we recognised that Mr C was concerned and distressed about the handling of the planning application and the proposed development, his disagreement with the professional judgement of the council's planning officers was not evidence of maladministration. We did not uphold the complaint.

Updated: June 17, 2020