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Case ref:201900994
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Date:September 2022
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Body:A Dentist in the Highland NHS Board area
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Sector:Health
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Outcome:Not upheld, no recommendations
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Subject:Clinical treatment / Diagnosis
Summary
Following the extraction of a wisdom tooth in hospital, C's follow-up care was undertaken by their family health service dentist. C suffered altered sensation following the tooth extraction. Over the course of eight months, C arranged three consultations with their dentist at which the altered sensation was discussed. C was concerned that the dentist's actions had not addressed the altered sensation and raised complaints about this with them and, subsequently, with this office.
We took independent advice from a dentist. We found that the dentist provided reasonable care to C and did not uphold the complaint.
When this report was first published on 21 September 2022, it was incorrectly categorised as being about a medical practice. This was due to an administrative error which we discovered on 20 October 2022, and for which we apologise.