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Case ref:202007591
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Date:April 2023
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Body:East Ayrshire Health and Social Care Partnership
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Sector:Health and Social Care
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Outcome:Resolved, no recommendations
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Subject:Clinical treatment / Diagnosis
Summary
C complained on behalf of their late parents (A) about the quality and management of home care provided to them by a third party organisation acting for the partnership. In response, the partnership highlighted a number of implemented and planned changes to the policy/procedure and provision of care.
The most significant of these was a move from a mixed model of care provision, i.e. partly in house and partly external independent care providers, to a fully internal model for all people who do not choose a particular care provider (under self-directed support) to deliver their care needs. This move will be ongoing through 2023/24.
The partnership’s response was discussed with C, who agreed that the changes resolved their concerns. The complaint was closed as resolved.