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Case ref:202112026
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Date:July 2023
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Body:Lanarkshire NHS Board
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Sector:Health
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Outcome:Not upheld, no recommendations
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Subject:Communication / staff attitude / dignity / confidentiality
Summary
C complained on behalf of their parent (A) who was in hospital when they passed away. C complained about the hospitals communication with A and their family during their hospital admission.
We took independent advice from a nursing adviser. We found that there was evidence of a good standard of communication in the medical notes.