Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Complaint checker

Public service

Is your complaint about a Scottish public service?
We look at complaints about most organisations providing public services in Scotland. These include Councils, NHS, Housing Associations, Colleges & Universities, Prisons, Water Providers, the Scottish Government and many other Scottish public organisations.