Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

How and for how long should we publicise a SPSO report about our organisation?

You must make arrangements for an investigation report to be publicly available for at least three weeks (unless the Ombudsman directs otherwise).  This is to allow any person to inspect it at any reasonable time, and to obtain a copy of it, or any part of it.  You must also publicise those arrangements.  In practice, this can simply mean publishing the report on your website and letting people know it is there.  It is, however, for you to decide how to publish these and you may use other relevant methods should you choose to do so.

Section 15(4) of the Scottish Public Services Ombudsman Act 2002 sets out this requirement.

Updated: April 18, 2018