We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Approach the organisation that you are unhappy with and ask them to sort out the problem. They should have a complaints procedure and we normally expect you to have used all the stages of that procedure before we consider a complaint. This is so that the organisation has the chance to put things right for you.
Find out more about making a complaint to a public organisation.
Updated: April 18, 2018