Investigation Report S.119-02-03

The account of the complaint provided by the complainant, referred to as Mr A in this report, is that he attended his local Medical Centre to be weighed by the Practice Nurse. Mr A required to be weighed before consideration could be given to providing him with a repeat prescription for Orlistat, which was to help him lose weight. While he was in the Practice Nurse’s room, the first GP entered the room and said that as he had not lost sufficient weight no repeat prescription would be issued. A discussion ensued during which the first GP, without provocation, used offensive and unprofessional language towards Mr A.