Investigation Report 200401800

Complaint about Lanarkshire NHS Board - complaint was from a group of patients (referred to in this report as the Group) representing the former patients of a general practitioner (GP A). The Group complained that Lanarkshire NHS Board (the Board) failed to properly manage, advise and involve them in the retiral of GP A and the application process for his replacement. There were two re-appointment processes leading up to a new appointment. The Group also complained about the quality of GP services they experienced while awaiting a replacement and since October 2004 when patients were transferred to a new GP practice (the Practice).