Overview
The complainant (Ms C) raised a number of issues concerning the treatment her father (Mr A) received prior to and following an operation.
Specific complaints and conclusions
The complaints which have been investigated are:
- (a) that staff failed to fully establish Mr A's current medical condition prior to surgery (partially upheld); and
- (b) inappropriate discharge (not upheld).
Redress and recommendation
The Ombudsman recommends that the Board remind staff of the importance of recording appropriate information.
The Board have accepted the recommendation made in this report.