The complaint concerned the way a nurse carried out a feeding procedure on the complainant's young child (Baby C) and the nurse's attitude towards the complainant (Ms C).
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Investigation Report 200501357
Updated: December 11, 2018