Overview
The complainant (Ms C) was concerned that treatment to one of her teeth was inadequate and quickly failed. She was also unhappy about the way her complaint about this had been handled by the dental practice.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the treatment given on 6 December 2004 was inadequate (not upheld); and
- (b) the complaint about this was not handled appropriately (partially upheld).
Redress and recommendation
The Ombudsman recommends that the Practice apologise to Ms C for any confusion caused by the letter of 30 June 2005.
The Practice have accepted the recommendation and will act accordingly. The Ombudsman asks that the Practice notify her when the recommendations have been implemented.