Overview
The complainant (Mrs C) raised concerns about the allocation of land between her tenancy and that of her adjacent neighbours (Mr and Mrs Z) who had purchased their council house in 1992 and at the erection of a fence by the Council in early 2006 which, she stated, had created difficulties for her in presenting her domestic refuse bin for uplift.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) neither the Council nor their predecessor informed Mrs C or her ex-husband of the land conveyed in 1992 to Mr and Mrs Z (not upheld);
- (b) the Council did not inform Mrs C beforehand that they intended to erect a fence at the gable of her home (no finding);
- (c) the Council's Area Housing Manager failed to keep an undertaking to get back to Mrs C after consulting with the Council's Cartographic Services (upheld); and
- (d) the Council had not responded to the concern Mrs C had expressed about difficulties in presenting her domestic refuse for uplift (no finding).
Redress and recommendation
The Ombudsman recommended that the Council issue an appropriate letter of apology to Mrs C for their failure to get back to her on (c).
The Council have accepted that recommendation.