Investigation Report 200601122

  • Report no:
    200601122
  • Date:
    June 2007
  • Body:
    Greater Glasgow and Clyde NHS Board
  • Sector:
    Health

Overview

The complainant (Mrs C) raised a number of concerns about the nursing care afforded to her late father (Mr A) during an admission at the Royal Alexandra Hospital, Paisley (the Hospital) from February 2004 to January 2005.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a)  Mr A's fluid intake was inadequately monitored and there was a delay in commencing IV fluids (upheld); and
  • (b)  there was poor communication between nursing staff and relatives (partially upheld).

Redress and recommendation

The Ombudsman recommends that the Board apologise to Mrs C for the failure to chart fluid intake adequately and to consider commencing IV fluids earlier.

The Board have accepted the recommendation and will act on it accordingly.

Updated: December 11, 2018