Overview
The complainant (Mrs C) raised a number of concerns about the nursing care afforded to her late father (Mr A) during an admission at the Royal Alexandra Hospital, Paisley (the Hospital) from February 2004 to January 2005.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) Mr A's fluid intake was inadequately monitored and there was a delay in commencing IV fluids (upheld); and
- (b) there was poor communication between nursing staff and relatives (partially upheld).
Redress and recommendation
The Ombudsman recommends that the Board apologise to Mrs C for the failure to chart fluid intake adequately and to consider commencing IV fluids earlier.
The Board have accepted the recommendation and will act on it accordingly.